1.What kind of chips do we use for LED light?
We mainly use brand LED chips, such as Cree, Epistar, Osram, Nichia.
2.What are the main products of ECHULIGHT company?
Our main products include LED strip, NEON LED strip and Linear Profile System.
3.Can I have a sample order for LED strip?
Certainly, you are warmly welcome to request sample from us for test and check the product quality.
4.What’s the lead time of our company?
Generally sample order takes 3-7 days and mass production takes about 7-15 days.
5.How do we ship the goods overseas?
Usually, we ship the commodities by express such as DHL, UPS, FedEx and TNT. For bulk orders we ship by air and by sea.
6.Do you accept OEM/ODM orders?
Yes, we accept customized orders and we provide a wide range of customization factors.
7.What kind of guarantee do you offer for the products?
Generally, we offer 2-5 years of warranty for most of our products and special warranty are available for special orders.
8.How does your company deal with the complaints?
All our products are produced under strict quality control system and defective rate will be less than 0.2%.
For all the products bought from us, we offer you free warranty during the guarantee period.
For all claims, no matter how it happens, we solve the problem first for you and then we check about the duty.